Returns & Refund Policy

At Shardeco.shop, customer satisfaction is important to us. If your wall décor purchase does not meet your expectations, you may request a return or exchange for eligible physical items within 30 days of receiving your order.

Eligibility Requirements

Returned items must meet the following conditions in order to be accepted:

  • The product must be unused and remain in its original condition

  • All original packaging, accessories, and included hardware must be returned

  • Proof of purchase (such as an order confirmation or receipt) is required

  • The item must not be customized beyond the standard options offered on the product page

Return Authorization Process

To begin a return, you must first contact us at contact@shardeco.shop to request approval. Once your return is authorized, we will provide:

  • A prepaid return shipping label

  • Step-by-step packaging instructions

  • A Return Authorization Number (RA#), which must be clearly visible on the outside of the package

Returns sent without prior approval will not be accepted or processed.

Damaged, Defective, or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Damage to the frame, print, or packaging

  • Receiving the wrong size, design, or color

  • Missing parts or hanging hardware

We will assess the situation and provide an appropriate resolution.

Non-Returnable Items

Certain items are not eligible for return:

  • Customized or personalized products, including those with added text or images

  • Clearance or final sale items

  • Products that have been damaged after delivery due to improper use or handling

Exchanges

If you wish to exchange an item, you will need to follow the return process for the original product and place a new order separately. Once your return is approved, any eligible refund can be used toward your replacement purchase.

Refund Timeline

After your returned item is received and inspected (typically within 3–5 business days), you will be notified of the outcome. If approved, the refund will be issued to your original payment method within 5–7 business days. Depending on your financial institution, additional processing time of 3–10 business days may apply.

Contact Information

For any questions or assistance regarding returns or refunds, please contact us:

Email: contact@shardeco.shop
Phone: +1 304 633 9034
Address: 124 N Grove St, Petersburg West Virginia 26847, United States