Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@shardeco.shop Please note that returns will need to be sent to the following address: 124 N Grove St, Petersburg West Virginia 26847, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@shardeco.shop

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@shardeco.shop

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@shardeco.shop. Please note that returns will need to be sent to the following address: 124 N Grove St, Petersburg West Virginia 26847, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@shardeco.shop

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@shardeco.shop

At Shardeco customer satisfaction is important to us. If your wall décor purchase does not meet your expectations, you may request a return or exchange for eligible physical items within 30 days of receiving your order.

Eligibility Requirements

Returned items must meet the following conditions in order to be accepted:

  • The product must be unused and remain in its original condition

  • All original packaging, accessories, and included hardware must be returned

  • Proof of purchase (such as an order confirmation or receipt) is required

  • The item must not be customized beyond the standard options offered on the product page

Return Authorization Process

To begin a return, you must first contact us at contact@shardeco.shop to request approval. Once your return is authorized, we will provide:

  • A prepaid return shipping label

  • Step-by-step packaging instructions

  • A Return Authorization Number (RA#), which must be clearly visible on the outside of the package

Returns sent without prior approval will not be accepted or processed.

Damaged, Defective, or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Damage to the frame, print, or packaging

  • Receiving the wrong size, design, or color

  • Missing parts or hanging hardware

We will assess the situation and provide an appropriate resolution.

Non-Returnable Items

Certain items are not eligible for return:

  • Customized or personalized products, including those with added text or images

  • Clearance or final sale items

  • Products that have been damaged after delivery due to improper use or handling

Exchanges

If you wish to exchange an item, you will need to follow the return process for the original product and place a new order separately. Once your return is approved, any eligible refund can be used toward your replacement purchase.

Refund Timeline

After your returned item is received and inspected, you will be notified of the outcome. If approved, the refund will be issued to your original payment method within 10 business days. 

Contact Information

For any questions or assistance regarding returns or refunds, please contact us:

Email: contact@shardeco.shop
Phone: +1 304 633 9034
Address: 124 N Grove St, Petersburg West Virginia 26847, United States